COMPLETE BIKE DETAILS:
Click here for complete bike specs
Crupi OS20 bicycles feature our hand built in the USA frame with a Taper Head Tube and your choice of part sizes, colors and several upgrade optioins. The OS20 Pro XL has a 21.5" top tube and is recommended for riders 5'4" to 5'7"
This is a fully custom bike so you can choose your frame color, parts color package and then all the part sizes from the drop down menu's. We also have many upgrades that you can choose from. Pictures will show you what your bike will look like (but please note that not every option has pictures).
The Complete Bike Spec Chart link will show all the parts this complete bike is set up with, but please note that depending on availability, some parts may be substituted with same quality parts if original parts are not available.
Once you place your order, we will email you a build list showing all the components of this complete bike so you can see exactly how the bike will be spec'd and you can make any changes at this point. If any changes or upgrades are made, we will send the updated build list to you until you confirm everything is correct. Then we will prepare the bike to ship. Complete bikes are shipped unassembled so you will need to build the bike. Also, our complete bikes come with everything except pedals but you will have the option to add pedals on the upgrade list. Complete bikes only come with 1 set of headset spacers but we recommend you add an extra set.
NOTE: All Crupi frames are hand built here in the USA and are often sold out. We have new frame orders being made all the time so if the frame model or color is not in stock, please contact us to be put onto our priority list so when that frame becomes available, you will have the 1st opportunity to get it. Also, please note that returned complete bike orders are subject to a 15% restocking fee since several packaged parts are removed from their box so we cannot resell those items as new. Thank you for your understanding.
We Proudly Ship With:
You will receive an order confirmation email after your order is successfully placed. We will email you with a tracking number when your order is dispatched. Delivery is within 5 - 8 business days.
Order Confirmation: This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. Order Shipment: If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@biketrik.com.
For further information contact us at:
Call: (920)-664-5226
Email: sales@biketrik.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt (email) or proof of purchase.
To start a return, you can contact us at returns@biketrik.com.
No restocking fee. You will be responsible for return shipping. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@biketrik.com.
For further information contact us at:
Call: (920)-664-5226
Email: sales@biketrik.com